Apply for a Payment Arrangement

Request for an arrangement to pay Rates 

We understand that our customers experience financial difficulty at times making it hard to pay Rate instalments by the due dates.  While the COVID-19 pandemic continues to impact us all, Council encourages any regular payment you can afford – even if that amount is small.

Use the following form to apply for a payment arrangement for your Rate Account. You must be the owner of the property to make a request for a payment arrangement. We are flexible and generally accept the requests we receive.

We will get back to you in writing to confirm and to explain the payment arrangement conditions.

You are welcome to pay any amount you can afford while you wait to hear from us as any payment you make now will reduce any amount of future interest.

Disclaimer & privacy

Council recovers monies owed to it in accordance with the Local Government Act 1993, Regulations 2005 and its Debt Recovery and Financial Hardship Policy. While we encourage and prefer payment arrangements over legal action, Council is not obliged to accept any request for payment arrangement.  Each customer’s payment history will be considered in the evaluation of each request, although do not let your past history deter you from applying for a payment arrangement now.

Personal information collected by Randwick City Council is protected by the Privacy and Personal Information Protection Act 1998. Personal information is any information that could reasonably identify you. We are committed to protecting your privacy in accordance with our legislative obligations. Any personal information that you provide on this form will only be used by our Revenue Team for the purpose specified or for a directly related purpose. Supplying your personal information is voluntary. However, providing insufficient information may restrict our ability to carry out our functions (or assist you). If you would like to access your personal information or if the information on this form requires correction, contact our Revenue Team. If you would like more information on privacy, please refer to our Privacy Management Plan PDF, 1241 KB.

Required fields are marked with an asterisk (*).

Are you the property owner ? If No you are unable to progress with this request. Only owners can request a payment arrangement for their account. *
Are you a pensioner? *
For example $30, $50, $70 or $100
Select the frequency you would like to pay? *
What day of the week/month would you like to make your payment?

Last Updated: 20 February 2023
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