[Closed] Customer Service Centre

30 Frances Street, Randwick NSW 2031

30 Frances Street, Randwick NSW 2031

  • Smoking is prohibited in this area
  • Alcohol prohibited
1300 722 542

Due to the coronavirus we’ve closed many of our facilities including the Customer Service Centre. Please visit our COVID-19 page to see what is impacted.

NOTE: Our Customer Service Centre is closed from Wednesday 1 April 2020. We're still here to help online or on 1300 722 542 during office hours (Monday to Friday 8.30am to 5pm excluding public holidays).

The Administration Building is in Frances Street, Randwick and where approximately 300 (of 800) Council staff work. The Customer Service Centre is located on the Ground Floor of the Administration Building – it is the one-stop-shop open from 8.30am to 5pm Monday to Friday (excluding Public Holidays) for all of Council’s services, including change of address, community information, parking permits, Development Application lodgement, tree preservation and more. The Administration Building provides face-to-face service to residents and ratepayers.

Contacting Council's Customer Service Centre

Council's Call Centre can be contacted from 8.30am to 5pm, Monday to Friday (excluding public holidays) on 1300 722 542 or 9093 6000.

You can email us at council@randwick.nsw.gov.au or by using this form.

For more information go to our Contact Us page

After hours

For urgent matters outside of business hours call the after hours telephone service on 1300 722 542.

For emergencies, please call 000.

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