Customer service

Council's Customer Service Centre

Randwick City Council's Customer Service Centre is located in the Administration Building at 30 Frances Street, Randwick. It is a one-stop-shop for all Randwick City Council services and is open from 8.30am to 5pm Monday to Friday (excluding Public Holidays).

Whilst the current Public Health Order and NSW Health rules for NSW no longer imposes density limits for Council’s community halls, we do ask hirers to be mindful of the requirement to maintain safe physical distance and therefore manage the numbers included in their activity accordingly.

Find information and transact your business

Our friendly Customer Service team is trained to answer and resolve your enquiries.

Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:

  • Access to Information requests
  • Change of name and address requests
  • Community information
  • Complying development certificates
  • Companion animal registration
  • Construction Certificates
  • Council agendas, business papers and minutes
  • Development Application lodgement
  • Parking permits
  • Payments
  • Rates enquiries
  • Tree preservation
  • Various applications and approvals
  • Waste services

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card. Visa, MasterCard and AMEX are accepted.

Council's first priority is its customers. Our Customer Service Charter PDF, 131.98 KB sets out Council's aims in responding to its customers.

We are striving to deliver even better service, and encourage your feedback, concern, request for service or compliment.

Council has a Complaints Management Policy & Procedure PDF, 602.38 KB

Customer Compliments & Complaints Brochure PDF, 237.43 KB

Service Timeframes

Please refer to our Service Timeframes guide PDF, 131.15 KB to find out how long different services take to process.

Justice of the Peace

Our Justice of the Peace Service at the Randwick Administration building is currently unavailable. You may like to try:

Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.

Last Updated: 19 December 2022
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