Customer service
Council's Customer Service Centre
Randwick City Council's Customer Service Centre is located in the Administration Building at 30 Frances Street, Randwick. It is a one-stop-shop for all Randwick City Council services and is open from 8.30am to 5pm Monday to Friday (excluding Public Holidays).
Bookings will be temporarily unavailable from 4-15 September 2025
Our hall and venue bookings will be temporarily unavailable from Thursday 4 to Monday 15 September 2025.
We regret to advise that bookings are temporarily unavailable. We are switching to a new booking system featuring live availability, advanced venue and feature searching and online payment. Thank you for your patience and we look forward to providing an improved customer experience for you soon. Keep checking the website for information, updates and any changes.
Find information and transact your business
Our friendly Customer Service team is trained to answer and resolve your enquiries.
Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:
- Access to Information requests
- Change of name and address requests
- Community information
- Complying development certificates
- Companion animal registration
- Construction Certificates
- Council agendas, business papers and minutes
- Development Application lodgement
- Parking permits
- Payments
- Rates enquiries
- Tree preservation
- Various applications and approvals
- Waste services
All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card. Visa, MasterCard and AMEX are accepted.
Council's first priority is its customers. Our Customer Service Charter PDF, 481.1 KB sets out Council's aims in responding to its customers.
Council also has a Complaints Management Policy & Procedure PDF, 124.43 KB This policy aims to effectively deal with and manage complaints from the Community.
We are striving to deliver even better service and encourage your feedback, request for service or compliment. Feel free to fill in our online feedback form below.
Service Timeframes
Please refer to our Service Timeframes guide PDF, 131.15 KB to find out how long different services take to process.
Justice of the Peace
Our Justice of the Peace Service at the Randwick Administration building is currently unavailable. You may like to try:
- Randwick City Library offers a volunteer Justice of the Peace (JP) service
- Junction Neighbourhood Centre
Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.