Integrity: ensuring transparency and honesty in all our activities

Customer focus: delivering prompt, courteous and helpful service and being responsive to people's changing needs

Accountability: accepting our responsibility for the provision of quality services and information which meet agreed standards

Respect: treating everyone with courtesy, dignity and fairness regardless of our own feelings about the person or the issue

Excellence: being recognised for providing services, programs and information which consistently meet and exceed standards through the use of best known practices and innovation.