Customer service

Council's Customer Service Centre

Randwick City Council's Customer Service Centre is located in the Administration Building at 30 Frances Street, Randwick. It is a one-stop-shop for all Randwick City Council services and is open from 8.30am to 5pm Monday to Friday (excluding Public Holidays).

Find information and transact your business

Our friendly Customer Service team is trained to answer and resolve your enquiries.

Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:

  • Access to Information requests
  • Change of name and address requests
  • Community information
  • Complying development certificates
  • Companion animal registration
  • Construction Certificates
  • Council agendas, business papers and minutes
  • Development Application lodgement
  • Justice of the Peace
  • Parking permits
  • Payments
  • Rates enquiries
  • Tree preservation
  • Various applications and approvals
  • Waste services

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card. Visa, MasterCard and AMEX are accepted.

Council's first priority is its customers. Our Customer Service Charter PDF, 91 KB sets out Council's aims in responding to its customers.

We are striving to deliver even better service, and encourage your feedback, concern, request for service or compliment.

Council has a Complaints Management Policy & Procedure PDF, 290.41 KB

Customer Compliments & Complaints Brochure PDF, 237.43 KB

Justice of the Peace

Please call us first on 1300 722 542 or 9093 6000 to find out if a Justice of the Peace is available at the Administration Building.

This service is generally available Monday to Friday between 9.30am to 12.30pm only.

An appointment is necessary if 10 or more pages require signature, otherwise it’s not required.

Administration Building
30 Frances Street

No bookings are required for Lionel Bowen Library & Community Centre and Margaret Martin Library though you may want to call to confirm availability.

2019 times

Lionel Bowen Library & Community Centre

9093 6400

  • Sunday 1pm - 2.45pm

669-673 Anzac Parade

Margaret Martin Library

9093 6100

  • Monday   10am - 1.45pm
  • Thursday 10am - 1.45pm
  • Saturday  10am - 11.45am

Level 1, Royal Randwick Shopping Centre
73 Belmore Road, Randwick

2020 times

Lionel Bowen Library & Community Centre

  • Friday 10.30am - 12pm
  • Sunday 1pm - 2.45pm

Margaret Martin Library

  • Monday 12pm - 1.45pm
  • Tuesday 10am – 11.45am
  • Thursday 10am - 1.45pm
  • Saturday 10am - 11.45am

Junction Neighbourhood Centre

  • Tuesday 12pm - 2pm
  • Wednesday 2.30pm- 4.30pm

Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.

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