Customer service

Council's Customer Service Centre

Randwick City Council's Customer Service Centre is located in the Administration Building at 30 Frances Street, Randwick. It is a one-stop-shop for all Randwick City Council services and is open from 8.30am to 5pm Monday to Friday (excluding Public Holidays).

Find information and transact your business

Our friendly Customer Service team is trained to answer and resolve your enquiries.

Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:

  • Access to Information requests
  • Change of name and address requests
  • Community information
  • Complying development certificates
  • Companion animal registration
  • Construction Certificates
  • Council agendas, business papers and minutes
  • Development Application lodgement
  • Justice of the Peace
  • Parking permits
  • Payments
  • Rates enquiries
  • Tree preservation
  • Various applications and approvals
  • Waste services

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card.  Visa, MasterCard and AMEX are accepted.  A credit card service fee of 0.4% applies to all credit card transactions at the time of payment.

Council's first priority is its customers. Our Customer Service Charter PDF, 91 KB sets out Council's aims in responding to its customers.

We are striving to deliver even better service, and encourage your feedback, concern, request for service or compliment.

Council has a Complaints Management Policy & Procedure PDF, 182.98 KB

Customer Compliments & Complaints Brochure PDF, 237.43 KB

Justice of the Peace

If you require this service please call the Council on 1300 722 542 or (02) 9093 6000 to book an appointment for guaranteed service at the Administration Building.

Administration Building
30 Frances Street
Randwick

Council cannot guarantee the availability of a Justice of the Peace at the Administration Building without an appointment.  

No bookings are required for Lionel Bowen Library & Community Centre and Margaret Martin Library.

Lionel Bowen Library & Community Centre
Tuesday 12noon - 2pm
669-673 Anzac Parade
Maroubra

Margaret Martin Library
Monday and Thursday 10am-2pm
Saturday 10am -12noon
Level 1, Royal Randwick Shopping Centre
73 Belmore Road
Randwick

Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.

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