Due to the coronavirus we’ve closed many of our facilities including the Customer Service Centre. Please visit our COVID-19 page to see what is impacted.
Opening hours, address, phone & other contacts
Hours and phone
Our hours are 8.30am to 5pm, Monday to Friday (excluding public holidays).
Due to increased calls during the pandemic we recommended you use the above online form first. If you prefer to speak to a customer service officer you can call us:
For urgent matters outside of business hours call the after hours telephone service on 1300 722 542
For emergencies, please call 000.
ABN 77 362 844 121
NOTE: Our Customer Service Centre is closed from Wednesday 1 April 2020. We're still here to help online or on 1300 722 542 during office hours (Monday to Friday 8.30am to 5pm excluding public holidays).
Randwick City Council
Administration Building & Customer Service Centre
30 Frances Street
Randwick NSW 2031
DX Address: DX 4121 Maroubra Junction
Randwick City has 15 Councillors elected every four years. Councillors are your representatives and they can be contacted about a range of local government matters. See our Councillors page for a map of wards and Councillor contact details.
Stay up to date with what's happening in Randwick City with our email newsletters.
- Randwick eNews: weekly updates on Council news, projects, upgrades and events in Randwick City
- Library eNews: a monthly newsletter about what's on at our libraries
- Des Renford Leisure Centre: updates on our gym and pool in Maroubra
Sign up now on the Enews page
myRandwick is a free app available from the Apple App Store for iPhone and the Google Play store for Android. It's the app for people who live, work or own property in Randwick City.
Read more about the myRandwick app
All journalists should direct their enquiries through Council's Communication Unit.
Please call the Council’s Communications Team:
Communications Coordinator, Chelsea Hunter
- 02 9093 6526
- 0419 694 983
Communications Manager, Josh Hay
- 02 9093 6820
- 0402 351 459
Languages other than English
Language Aides are available for the following languages:
- Serbian, and
Deaf & hearing-impaired customers can use the telephone typewriter (TTY) service on 1800 555 677 or speech-impaired customers can use the telephone typewriter (TTY) service on 1800 555 727.
SMS service requests
SMS service requests are a way for you to let the Council know when something needs to be done in your area. For example, if you have a pothole in your street that needs repairing, simply send an SMS with details of the issue and the location to 0400 722 542.
Sports fields availability
Information on the status of sports fields is available from:
- Council's Wet weather line: 1800 990 760 or
- Our field status page