How to communicate with Randwick City Council
Council's Customer Service Centre is open from 8.30am to 5pm, Monday to Friday (excluding public holidays).
Council's Call Centre can be contacted from 8.30am to 5pm, Monday to Friday (excluding public holidays) on (02) 9399 0999 or 1300 722 542.
For urgent matters and emergencies outside of business hours call the after hours telephone service on 02 9937 2450.
(02) 9319 1510
ABN 77 362 844 121
Randwick City Council
Administration Building & Customer Service Centre
30 Frances Street
Randwick NSW 2031
DX Address: DX 4121 Maroubra Junction
Randwick City has 15 Councillors elected every four years. Councillors are your representatives and they can be contacted about a range of local government matters. See our Councillors page for a map of wards and Councillor contact details.
Stay up to date with what's happening in Randwick City with our email newsletters.
- Randwick eNews: weekly updates on Council news, projects, upgrades and events in Randwick City
- Library eNews: a monthly newsletter about what's on at our libraries
- Des Renford Leisure Centre: updates on our gym and pool in Maroubra
Sign up now on the Enews page
myRandwick is a free app available from the Apple App Store for iPhone and the Google Play store for Android. It's the app for people who live, work or own property in Randwick City.
Read more about the myRandwick app
All journalists should direct their enquiries through Council's Communication Unit.
Please call Emma Shanks, Communications Coordinator on:
- 02 9399 0619
- 0408 740 476
- or firstname.lastname@example.org.
Or call Council's Manager Communications, Josh Hay on:
- 02 9399 0820
- 0402 351 459
- or email@example.com.
Languages other than English
Language Aides are available for the following languages:
- Serbian, and
Deaf & hearing-impaired customers can use the telephone typewriter (TTY) service on 1800 555 677 or speech-impaired customers can use the telephone typewriter (TTY) service on 1800 555 727.
SMS service requests
0400 722 542
SMS service requests are a way for you to let the Council know when something needs to be done in your area. For example, if you have a pothole in your street that needs repairing, simply send an SMS with details of the issue and the location to 0040 722 542.
Sports fields availability
Information on the status of sports fields is available from:
Council's Wet weather line: 1800 990 760 or Council's Community Text service which enables you to obtain SMS updates on the status of sports fields across Randwick City.
Online contact form
Contact the Council using this online form. Please do not use the form for urgent matters, phone the Call Centre on 1300 722 542