Using the library

Your library membership

Your membership number (or Library ID) is required every time you wish to borrow and to use library equipment such as photocopying, printing and public computers.

You may store your membership details on your Apple or Android device with the Randwick City Library app, available from your App store. Log in to view your loans, renew or reserve items, search the catalogue, link accounts, book a study room, make payments and access eResources.

Membership types

General membership

A general membership gives you access to all lending collections (other than the Toy and Game Library), online resources, and technology services.

Digital membership

A digital membership gives you access to our technology services in the library as well as online resources. It can be upgraded at any time to a general membership provided sufficient proof of address is supplied. This can be done using our online form or in person at a library location.

Toy and game library

A Toy and Game Library membership gives you access to over 2,500 toys and games for loan for an annual or bimonthly fee. This membership does not grant access to online resources or technology services.

Some Randwick Council residents may be exempt from payment - find out more at Randwick Toy and Game Library membership.

Card or cardless?

Those who join the library may opt for a plastic borrower's card or go card-free, storing membership details digitally in the Randwick City Library app or a preferred card storage solution.

Both options offer the same access to library services, and can be selected for all membership types.

Using the collections

Borrowing information

A maximum of forty (40) items can be borrowed on a member account at any one time. It is your responsibility to return items by their due date and all notices are sent as a courtesy only. You can check your loan status at any time online via My Account or with the Randwick City Library app. Simply log in with your Library ID (the number under the barcode on your card) and PIN/password. If you are in branch, scan the barcode at the self-checker and select "My Account".

If you have an overdue item or outstanding fees on your account (e.g. fee for an inter-library loan, lost or damaged item), your library membership will be suspended.

Suspension means you will be unable to borrow or renew items from the library, eLibrary, use the computers or printers until the overdue item(s) have been returned and discharged from your card, or any outstanding fees have been paid.

Loan periods

Item type

Maximum loan

Loan period

Books, Audiobooks, Magazines, DVDs

40 items

3 weeks

CDs, Kits, Language courses

40 items

3 weeks

Toys and Games (separate membership required)

8 items

3 weeks

Tabletop Games

5 items

3 weeks

Red Hot Reads Collection

40 items

3 weeks, no renewals

Bestsellers Collection

40 items

3 weeks, no renewals

Curriculum Support Collection Years 7-10 (CSC)

40 items

3 weeks

HSC materials

40 items

3 weeks, no renewals

Book Club in a Box kits (coordinator registration required)

2 items

6 weeks, no renewals

Inter-Library Loan

10 items

As indicated on date due slip

Loan periods - digital

Item type

Maximum loan

Loan period

Libby - eBooks and eAudiobooks
via OverDrive or Libbyapp websites, 
Libby app, myLibrary app or catalogue

15 items total

21, 14 or
7 days

Libby - eMagazines
streamed via Libby app
or Libbyapp website
unlimited21 days
Borrowbox - eBooks
via BorrowBox app or website
*reserved items count against loan limits

10 items*

21 days

Borrowbox - eAudiobooks
via BorrowBox app or website
*reserved items count against loan limits

10 items*

21 days

indyreads - eBooks and eAudiobooks
via indyreads website, indyreads app 
or Windows 10 Odilo app

20 items total

21 days

Kanopy - films and documentaries
streamed via kanopy website
or kanopy app 
20 play credits
per month
3 days
hoopla  - ebooks, eaudio, comics,
movies, television, & BingePasses
(access a collection for 1 loan)
10 per month*eBooks - 21 days
eAudio - 21 days
comics -  21 days
music - 7 days
movies - 3 days
tv  - 3 days
pass - 7 days

Renewing, reserving and requesting items

Renewals

Most items borrowed on your library card may be renewed three (3) times. However, renewal is unavailable for items that are overdue, reserved by another member or reaching the maximum renewal limit. If your account has any overdue items or outstanding fees, renewal cannot occur.

Items from the following collections may not be renewed as they are subject to strict loan periods: Bestsellers, HSC material and Red Hot Reads.

When you renew an item, your loan is extended from the date of your request, not from the original due date. If your email address is registered with the library, you will receive an email confirming whether or not your loan has been renewed.

Eligible items checked out to library patrons will be automatically renewed on the due date, up to three times in total. However, automatic renewal cannot occur if the item is reserved by another member, reaching the maximum renewal limit, if you have overdue items, outstanding fees or if your membership is suspended.

Check your loan status at any time: simply log in via My Account or the Randwick City Library app using your Library ID (the number under the barcode on your card) and PIN/password.

Reserves

If the item you are wishing to borrow is currently on loan, you are able to reserve the item at no charge. Library patrons are permitted to place a maximum of 15 items on hold at any one time.

Reserved items are held at your nominated branch for 7 days from the time they become available for collection, whereupon you will be notified via your preferred method.

Reserves can be placed through our Library catalogue or via the Randwick City Library app, using your Library ID/barcode number and PIN/password and selecting the library location you'd like to collect your item from.

What if Randwick City Library doesn't have the item you're after?

Material not held in the library's collection may be requested from inter-library loans for a fee of $2 per item when procured from other public libraries. However, if you request an item from a University or Special Library, the fee incurred will be $28.80.

You will be contacted by one of our inter-library loans team to confirm whether your request may be processed, and again if the item is available for collection at your nominated branch. This may take  up to 4 weeks, sometimes longer depending on item availability.

The non-refundable inter-library loan fee is charged to your member account when you present to the circulation desk to collect your inter-library loan. You will be directed to pay at one of our payment kiosks, after which the item will be issued to your card.

Additionally, you can suggest an item to be purchased and added to our collection.

Lost and damaged items

Penalties are incurred for the loss or damage of items.

If you lose or damage beyond repair an item you have borrowed, you will be charged for the cost of the item plus a processing fee. Additional fees apply to items borrowed through our inter-library loans service. Refunds are not provided for items that are subsequently found.

Information on the Library's fees and charges can be found on our Fees and Charges page.

For a detailed listing of all Randwick City Council fees and charges, please see the Randwick City Council Statement of Fees and Charges.

Library Facilities

Computer and WiFi access

Computers with Internet connection are available for library members at all three library locations - simply log in with your Library ID and PIN/password.

Currently, a maximum of 4 hours computer access per day is available across our library network.

Computer reservations are for 30-minute sessions, which can be extended up to a maximum of 2 hours (users may access 2 x 2-hour sessions per day). Computers can be reserved up to 7 days in advance online or via the Randwick City Library App.

You will need a portable USB drive or cloud storage account to save your work. Computers will become unavailable 15 minutes prior to closing at all branches.

Public Wi-Fi connection is available at all branches and limited to 5GB of data per day. Library membership is not required to access the free Wi-Fi, simply accept the terms and conditions to connect.

All computer and Wi-Fi users need to comply with the Library Internet and Personal Computer Access Policy PDF, 104.44 KB.

Reserving a study room

There are 3 study rooms at Lionel Bowen Library, Maroubra and 2 study rooms at Margaret Martin Library, Randwick available to book free of charge for study and group discussions via our website or the Randwick City Library App.

Log in with your Library ID (the number under the barcode on your card) and PIN/password and follow the prompts.

Study rooms terms & conditions
  • Study Rooms are free of charge.
  • Library study rooms are for the use of library members for study and group discussions.
  • It is prohibited to use the rooms for paid tutoring, business, or commercial purposes.
  • Reserving a room for any other activity should be discussed with Library staff.
  • You can book a study room for 2 hours per day, this includes all members of a group booking.
  • You can only have one reservation at a time.
  • Bookings for study rooms can be made 2 days in advance.
  • The availability of these rooms is aligned to the opening hours of each Library location.
  • Room bookings may be cancelled if you do not occupy the room within 15 minutes of booking start time.
  • Once a reservation has been made, a confirmation will be sent to your nominated email address. Please retain your confirmation to advise any occupants in the room of your reservation.
  • Rooms must be left clean and tidy, no food or drink to be consumed therein.
  • Personal belongings left unattended in rooms will be removed and taken to lost property.

Printing, copying and scanning

Randwick City Library membership offers self-service photocopying, printing and scanning facilities in all library locations.

Scanning-to-email is available for free. It is not possible to scan and save the document directly to a USB. Our scanners will email the scanned document to the address you nominated at the time of registration. If you wish to update your email address on our system, please contact the library.

You may send your documents to print from our public access computers or from your own device in the library or at home. Print jobs will sit in a queue until you visit the library to release them at the printer by logging in with your Library ID (the number under the barcode on your card) and PIN/password.

You will need to add funds to your library account to cover the cost of your print job before releasing it from the printer. Add funds to your library account online or in branch at a payment kiosk with cash or card. Payment kiosks cannot give change – funds that you do not use will remain on your card until the next time you need to print or make a payment.

If you wish to send the print job from your own device in the library or at home, log in to MyMonitor with your Library ID  and PIN/password, upload the file you wish to print and set required attributes (colour format, paper size, etc).

NOTE: email to print is no longer available from November 2022.

All jobs sent to print remotely will need to be released at a library location within 24 hours or they will expire. Please refer to the Fees and Charges page for current pricing.

Faxing is not available at our library branches, however scanning-to-email is available and free of charge.

Your privacy

Users of Randwick City Councils' websites and online services are entitled to expect that any information collected as a result of that use will be treated within the terms of Randwick City Council's privacy responsibilities and obligations. To view our policy, please visit the Randwick City Council privacy page.

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