During the months of January and February, all residential properties in the Randwick City Council Local Government Area will receive a new red lid rubbish bin, yellow lid recycle bin and green lid FOGO bin.
The new red and yellow bins will be delivered to residents in January, commencing Monday 4 January 2021. The new green lid FOGO bins will be delivered to residents in February 2021.
Along with the new FOGO bin, residents will also receive a kitchen caddy, a pack of compostable caddy liners, a new waste collection calendar and brochures detailing how to use the new bins.
New bins delivery
You will likely receive your new red (rubbish) and yellow (recycling) bins just prior to your usual recycling collection day and your new green bin (FOGO) on or just before your usual garden waste collection day. The bins will be left on the kerb. Please bring these new bins in and store them safely.
If your neighbour is away, please help your neighbours by taking their new bins inside.
Old bins removal
Once the new bins have been received, old bins are to be placed out for servicing on bin day and left at the kerbside for removal. All old bins will be replaced regardless of their current age or condition.
FOGO Welcome Pack: Caddies, Compostable caddy liners and collection calendars
If you live in a house your FOGO Welcome Pack will be delivered with your FOGO Bin. For apartment residents, the caddies and the Welcome Pack may be delivered to your doorstep or to the building management for distribution to residents.
Weekly bin delivery updates will be available on our website.
If you have further questions, please call our Customer Service Centre on 1300 722 542
How to receive your new bins
Residents /building management are asked to follow these simple steps once they have received their new bins:
- Check the address on the new bins label and ensure it matches your property address. Please report to Council straight away if the address on the bin label doesn’t match your address.
- If the address on the bins is correct, take your new bins from the kerbside as soon as you receive them and secure them on your property,
- Once you have received your new red and yellow bins, place all your old red and yellow bins out for collection on the night before your next recycling collection day, even if the bins are empty.
- Once you have received your new green FOGO bins, place your old green bins out for collection on the night before your next garden waste collection day, even if the bins are empty.
- Leave all your old bin/s out on the kerbside after they have been emptied, a truck will be coming by to remove them. Do not place garbage/recycling/green waste in your old bin/s once they have been emptied.
- Start using your new bin/s straight away. After the roll out is complete, old bins will no longer be emptied. Please do not keep them as spares or for excess waste.
- Please ask family, friends or neighbours to place your old bin/s out and to bring your new bins in if you are away from your property.
- Please share this information with your building managers, cleaners, Tenants, Owners and anyone else who is involved with the waste management in your apartment building.
Frequently Asked Questions
- What is a FOGO bin?
- What is a kitchen caddy?
- What are compostable bags/liners?
- Where can I get more compostable bags from?
- How often will my FOGO green lid bin be collected?
- Can I use the new FOGO bin as soon as it arrives?
- Can I use my existing Green Bin for FOGO or food waste?
- What happens to the food waste trial program and burgundy bin?
General bin FAQs
- Why am I getting new red and yellow lid bins?
- Why are we getting larger red lid waste bins?
- How often will my red lid bin be collected?
- How often will my yellow lid bin be collected?
- What will happen to my old bins?
- I currently have more than one yellow or green bin, will I receive the same number of new bins?
- I currently pay for two red bins, will I get two new bins?
- Can I choose a smaller red bin?
- Can I order an extra bin?
- When will my new bins be delivered?
- When will my old bins be removed?
- My old bins haven't been collected yet, but all my neighbours have, what can I do?
- Everyone else has received their new bins in my street, except for us. I think we were missed!
- People are using my old bins while they're on the street
- My new bin is damaged, what do I do?
- There is a lot of plastic and rubbish left behind from the bin drop off/pick up.
- My granny flat/second dwelling did not receive the new bins, but my main property did, what should I do?
- I want to keep my old bins. Can I keep them?
- Am I being charged more for the new service and new bins?
- Are my collection days changing?
- I don’t have room for another bin
- What time will I put my bins out for collection?
- What if the address on the label on the side of my bin doesn’t match my address?
- What happens with nappies? Won’t they get smelly being in a bin for two weeks?
What is a FOGO bin?
FOGO stands for Food Organics and Garden Organics. This green lidded 240L bin will be provided for you to put in your garden waste, as well as all your food scraps.
What is a kitchen caddy?
A kitchen caddy is a small container, that will be provided to you free of charge, to give you a handy place to dispose of your food scraps prior to transferring them to your FOGO bin.
What are compostable bags/liners?
Typically, compostable bags/liners are made from corn starch and will break down in the composting process just like food scraps do. The certification logo attests that the bags meet the AS 4736-2006 Australian compostability standard and can break down in a composting facility.
Where can I get more compostable bags from?
You will receive a pack of compostable caddy liners with your welcome pack and FOGO bin in February 2021. Randwick Council will send out bag liners to households each quarter. If you run out of liners before then, you can collect more from your library, the
customer service centre or the recycling centre.
Alternatively, you can wrap your food scraps in newspaper or put them in your FOGO bin loose.
If purchasing liners yourself, only purchase green-coloured, certified compostable liners with this symbol. Biodegradable liners or plastic bags contaminate the bin.
How often will my FOGO green lid bin be collected?
The new green lid FOGO bin will be collected weekly for both houses and apartment blocks.
Can I use the new FOGO bin as soon as it arrives?
Your new bin will be delivered with information on when you can begin using it.
Can I use my existing Green Bin for FOGO or food waste?
Your existing green bin will be replaced with a green lid FOGO bin in early 2021.
Do not start placing your food waste into the green bin until the new service starts on the first week of March 2021.
What happens to the food waste trial program and burgundy bin?
The food waste trial will cease when the FOGO service commences in March 2021.
Your burgundy lid bin will be replaced with a green lid FOGO bin. You will receive a new caddy and a new pack of liners similar to the current food waste trial ones.
General bin FAQs
Why am I getting new red and yellow lid bins?
All residents will be receiving new bins as part of the new waste collection services. This is to make sure all residents can have the right size of bins and that all bins are functional, as some old ones may be broken or damaged. The new bins will have high recycled content. Your new bins will also have information on the lids to tell you what to put in each bin. Providing new bins to residents is more cost effective in the long run compared to partial replacement of old bins.
Why are we getting larger red lid waste bins?
If you live in a house, you are being provided with a larger red lid garbage bin to cater for the change in service from weekly to fortnightly. We anticipate that this will be more than enough space for your general waste. We strongly encourage reducing your waste. Use this form to request a smaller 140L red lid bin if you prefer once the new service starts.
How often will my red lid bin be collected?
Apartment blocks: Your red bin will be collected weekly, unless agreed otherwise.
Houses: Your red bin will be collected fortnightly. In Randwick City Council, 40% of waste in the red bin is food waste. By transferring your food waste from your red bin to your FOGO bin, the amount of waste left in your red bin will decrease and therefore a fortnightly collection will be sufficient. To ensure the space in your red bin is satisfactory, the size of your red bin will also be increased from 140L to 240L.
How often will my yellow lid bin be collected?
The 240L yellow lid bin will be collected fortnightly, as such there is no change to the frequency of collection.
What will happen to my old bins?
All the old bins will be collected and used in the manufacture of future new bins. You can see some footage of this, below.
I currently have more than one yellow or green bin, will I receive the same number of new bins?
All households will receive a red rubbish, yellow recycling and green FOGO bin. From March 2021 when the new service commences, you will be able to order additional green and yellow bins at no extra charge. Please contact us after March 2021 on 1300 722 542 or email@example.com to order.
I currently pay for two red bins, will I get two new bins?
You will receive the same number as red rubbish bins as you currently pay for. If you're paying for extra, you will receive the same number. They will all be the larger 240L size.
Can I choose a smaller red bin?
From February 2021, you'll be able to request your red rubbish bin be swapped for a smaller bin. However the annual charge will remain the same. Link to smaller red bin form
Can I order an extra bin?
From March 2021, you'll be able to order extra yellow recycling and green FOGO bins at no cost. Extra red rubbish bins can be ordered for an additional charge.
When will my new bins be delivered?
The red and yellow bins will be delivered to residents in from 04 January 2021. The green lid FOGO bins will be delivered to residents from 15 February, along with the kitchen caddies and compostable liners.
If you live in a house your new red and yellow bins will be delivered 1 day prior to your recycling collection day. Your new FOGO bin will be delivered 1 day prior to your green bin collection day.
For residents living in Apartment Blocks, the new red and yellow bins will be delivered on your recycling collection day and the FOGO bins will be delivered on your green bin collection days.
Please take your new bins inside as soon as you receive them. If your neighbour is away, please help your neighbours by taking their new bins inside. Bin delivery updates are available on our Website page
When will my old bins be removed?
Once the new bins have been received, old bins are to be placed out for collection on bin day and left at the kerbside for removal. Your old bins will removed on the same day as your bin was emptied. Bin delivery and removal updates are available on our Website page.
My old bins haven't been collected yet, but all my neighbours have, what can I do?
We know it can seem strange if your bins are the only ones left after all of your neighbours have been collected. Please be patient – our contractor is doing their best to make it to all the households in a timely manner. We are assured they will be back to collect any missed bins. If your bins still are not collected after three weeks, please email Fogo@randwick.nsw.gov.au and include your name, address, email and phone number.
Everyone else has received their new bins in my street, except for us. I think we were missed!
The bin rollout commenced on 4 January 2021 but will take a number of weeks. Council is delivering approximately 300,000 bins and removing old bins so it will take some time. We ask for your patience while the rollout occurs. If you still have not received your new bins by 1 March 2021, please contact us.
Each bin is coded and labelled for your particular residence. Contractors will return with your bins. If you're concerned at the time it is taking, please email Fogo@randwick.nsw.gov.au.
My old bins are still sitting out on the street because they haven’t been collected and people are putting rubbish in them. What do I do?
We understand this is frustrating. We do need you to keep your bins outside so they can be picked up at any time. You can place the bin upside down, which may encourage people not to toss rubbish in as they walk by.
My new bin is damaged, what should I do?
Apologies that you have received a broken bin. Please email firstname.lastname@example.org with your name, address and phone number and we will send someone to fix or replace it. If you can provide a photo, that’s often helpful, too.
There is a lot of plastic and rubbish left on the street from the bin drop off.
The bin roll-out has resulted in a mess left behind in some places. If it’s just a few scraps, we kindly ask you to pick it up and toss it in your bin. If the rubbish is of an unacceptable level, please email email@example.com with your address and a photo of the rubbish and we will send someone to clean it up. We are working closely with the contractor asking them to avoid mess.
My granny flat/second dwelling did not receive the new bins, but my main property did, what should I do?
Please contact Council Customer Service Centre on 1300 722 542.
My old bin has not been removed, what should I do?
Please allow up to 5 working days after the emptying of your old bin for the removal of this bin. If all of your neighbour’s bins have been removed and yours has not, please contact customer service on 1300 722 542 to organise the removal of your old bin. Please leave this bin on the kerbside.
I want to keep my old bins. Can I keep them?
After the bin roll out is complete, old bins will no longer be emptied. Please do not keep them as spares or for excess waste. Only new bins will be emptied.
Am I being charged more for the new service and new bins?
No, there is no additional charge associated with the new bins or the new FOGO service.
Are my collection days changing?
Your collections days will not change. You will receive a new collection calendar with your FOGO Welcome Pack. You can also check your collections days on our website.
I don’t have room for another bin
You will not have more bins than you currently have. You will also be able to reduce the size of your red bin to save space if you need to.
What time will I put my bins out for collection?
Please present your bins the night before or by 6 am on your collection day.
What if the address on the label on the side of my bin doesn’t match my address?
Please report to Council on 1300 722 542.
What happens with nappies? Won’t they get smelly being in a bin for two weeks?
With your red lid rubbish bin being collected fortnightly from March 2021, we understand that people are concerned about the impacts on storing nappies fortnightly instead of weekly.
Trials of nappy disposals in other council areas have found that bins containing nappies didn’t necessarily smell any worse at the end of a fortnight than they did at the end of a week. And with Randwick City households getting a bigger 240 litre rubbish bin, most people should have enough space with a fortnightly service.
There are things you can do to minimise any odours from nappies such as:
- Dispose of as much of the nappy contents as you can into the toilet;
- Wrap the nappy tightly into itself and use the tabs to secure. Put the wrapped nappy into a biodegradable/compostable bag, removing air, and tie the bag;
- Store your garbage bin in the shade;
- Make sure the lid can close properly and the bin has no cracks nor splits; and
- Using scented nappy bags and odour neutralisers, such as bi-carb soda in your bin can also help minimise smells.
You may also want to consider whether reusable nappies might be an option for you. Disposable nappies are convenient but they must go into your garbage bin. With the average child going through 6000 nappies before they are toilet trained, that’s a lot of nappies going to landfill. Even a partial switch to modern cloth nappies can make a difference. There are compact, easy to use and stylish options available.