Opening hours, address, phone & other contacts
Hours and phone
Our Customer Service Centre is open to fully vaccinated and medically exempt customers.
People under 16 years of age, who are not fully vaccinated, must be accompanied at all times by a fully vaccinated member of their household
We strongly encourage people to lodge Development Applications online. We're still here to help online or on 1300 722 542 during office hours.
Our hours are 8.30am to 5pm, Monday to Friday (excluding public holidays).
Due to increased calls during the pandemic we recommended you use the above online form first. If you prefer to speak to a customer service officer you can call us:
For urgent matters outside of business hours call the after hours telephone service on 1300 722 542
For emergencies, please call 000.
ABN 77 362 844 121
Randwick City Council
Administration Building & Customer Service Centre
30 Frances Street
Randwick NSW 2031
DX Box Closure
We closed our DX Box on 30 June 2021
Please forward all correspondence to: 30 Frances Street Randwick NSW 2031
Randwick City has 15 Councillors elected every four years. Councillors are your representatives and they can be contacted about a range of local government matters. See our Councillors page for a map of wards and Councillor contact details.
Stay up to date with what's happening in Randwick City with our email newsletters.
- Randwick eNews: weekly updates on Council news, projects, upgrades and events in Randwick City
- Library eNews: a monthly newsletter about what's on at our libraries
- Des Renford Leisure Centre: updates on our gym and pool in Maroubra
Sign up now on the Enews page
Snap Send Solve app
You can bring a problem or issue to Council’s attention using the Snap Send Solve app.
The app, which is free to download on Apple and Android phones, allows users to take a photo of an issue or provide feedback and send it to Council straight away. Your phone’s GPS will tag the location of the problem so Council will know where to find it.
Issues that you can report include damaged footpaths, dumped rubbish, broken playground equipment, potholes, graffiti or abandoned cars.
All journalists should direct their enquiries through Council's Communication Unit.
Please call the Council’s Communications Team:
Communications Coordinator, Chelsea Hunter
- 02 9093 6526
- 0419 694 983
Communications Manager, Josh Hay
- 02 9093 6820
- 0402 351 459
Languages other than English
Language Aides are available for the following languages:
- Serbian, and
Deaf & hearing-impaired customers can use the telephone typewriter (TTY) service on 1800 555 677 or speech-impaired customers can use the telephone typewriter (TTY) service on 1800 555 727.
SMS service requests
SMS service requests are a way for you to let the Council know when something needs to be done in your area. For example, if you have a pothole in your street that needs repairing, simply send an SMS with details of the issue and the location to 0400 722 542 with your name so we can reply when the service request has been completed.
Sports fields availability
Information on the status of sports fields is available from:
- Council's Wet weather line: 1800 990 760 or
- Our field status page