Contact us

Opening hours, address, phone & other contacts


Contact us online

Hours and phone

Our Customer Service Centre is open to fully vaccinated and medically exempt customers.

People under 16 years of age, who are not fully vaccinated, must be accompanied at all times by a fully vaccinated member of their household

We strongly encourage people to lodge Development Applications online. We're still here to help online or on 1300 722 542 during office hours.

Our hours are 8.30am to 5pm, Monday to Friday (excluding public holidays).

Due to increased calls during the pandemic we recommended you use the above online form first. If you prefer to speak to a customer service officer you can call us:

02 9093 6000 or 1300 722 542


After hours

For urgent matters outside of business hours call the after hours telephone service on 1300 722 542

For emergencies, please call 000.

Council's ABN

ABN 77 362 844 121


Randwick City Council
Administration Building & Customer Service Centre
30 Frances Street
Randwick NSW 2031

DX Box Closure

We closed our DX Box on 30 June 2021
Please forward all correspondence to: 30 Frances Street Randwick NSW 2031


Randwick City has 15 Councillors elected every four years. Councillors are your representatives and they can be contacted about a range of local government matters. See our Councillors page for a map of wards and Councillor contact details.

Stay updated

Stay up to date with what's happening in Randwick City with our email newsletters.

  • Randwick eNews: weekly updates on Council news, projects, upgrades and events in Randwick City
  • Library eNews: a monthly newsletter about what's on at our libraries
  • Des Renford Leisure Centre: updates on our gym and pool in Maroubra

Sign up now on the Enews page

Snap Send Solve app

You can bring a problem or issue to Council’s attention using the Snap Send Solve app.

The app, which is free to download on Apple and Android phones, allows users to take a photo of an issue or provide feedback and send it to Council straight away. Your phone’s GPS will tag the location of the problem so Council will know where to find it.

Issues that you can report include damaged footpaths, dumped rubbish, broken playground equipment, potholes, graffiti or abandoned cars.

You can download the app for Android here and Apple here.

Media Enquiries

All journalists should direct their enquiries through Council's Communication Unit.

Please call the Council’s Communications Team:

Communications Coordinator, Chelsea Hunter

Communications Manager, Josh Hay

Languages other than English

Language Aides are available for the following languages:

  • Cantonese
  • Croatian
  • Greek
  • Indonesian
  • Mandarin
  • Russian
  • Serbian, and
  • Spanish.

Deaf & hearing-impaired customers can use the telephone typewriter (TTY) service on 1800 555 677 or speech-impaired customers can use the telephone typewriter (TTY) service on 1800 555 727.

SMS service requests

SMS service requests are a way for you to let the Council know when something needs to be done in your area. For example, if you have a pothole in your street that needs repairing, simply send an SMS with details of the issue and the location to 0400 722 542 with your name so we can reply when the service request has been completed.

Sports fields availability

Information on the status of sports fields is available from:

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