Contact us

How to communicate with Randwick City Council

Council's Customer Service Centre is open from 8.30am to 5pm, Monday to Friday (excluding public holidays). 

Council's Call Centre can be contacted from 8.30am to 5pm, Monday to Friday (excluding public holidays) on (02) 9093 6000 or 1300 722 542.

After hours

For urgent matters outside of business hours call the after hours telephone service on 1800 429 041

For emergencies, please call 000.

(02) 9319 1510


Council's ABN

ABN 77 362 844 121


Randwick City Council
Administration Building & Customer Service Centre
30 Frances Street
Randwick NSW 2031

DX Address: DX 4121 Maroubra Junction


Randwick City has 15 Councillors elected every four years. Councillors are your representatives and they can be contacted about a range of local government matters. See our Councillors page for a map of wards and Councillor contact details.

Social media




Stay updated

Stay up to date with what's happening in Randwick City with our email newsletters.

  • Randwick eNews: weekly updates on Council news, projects, upgrades and events in Randwick City
  • Library eNews: a monthly newsletter about what's on at our libraries
  • Des Renford Leisure Centre: updates on our gym and pool in Maroubra

Sign up now on the Enews page

myRandwick is a free app available from the Apple App Store for iPhone and the Google Play store for Android. It's the app for people who live, work or own property in Randwick City. 

Read more about the myRandwick app

Media Enquiries

All journalists should direct their enquiries through Council's Communication Unit.

Please call the Council’s Communications Team:

Communications Coordinator, Chelsea Hunter

Communications Manager, Josh Hay

Languages other than English

Language Aides are available for the following languages:

  • Cantonese
  • Croatian
  • Greek
  • Indonesian
  • Mandarin
  • Russian
  • Serbian, and
  • Spanish.

Deaf & hearing-impaired customers can use the telephone typewriter (TTY) service on 1800 555 677 or speech-impaired customers can use the telephone typewriter (TTY) service on 1800 555 727.

SMS service requests

0400 722 542

SMS service requests are a way for you to let the Council know when something needs to be done in your area. For example, if you have a pothole in your street that needs repairing, simply send an SMS with details of the issue and the location to 0400 722 542.

Sports fields availability

Information on the status of sports fields is available from:

Online contact form

Contact the Council using this online form. Please do not use the form for urgent matters, phone the Call Centre on 1300 722 542

Required fields are marked with an asterisk (*).
Please provide as much detail as possible. Also note that messages which are sent anonymously or with incorrect contact information may have no further action taken.
You can upload a photo of the problem or issue here. The file should be JPG, and no larger than 2 MB This text will be displayed next to the question
Back to top