Library webinar FAQs

Library Webinar FAQs

How do I register for a webinar?

Go through What's On and register for the webinar. Once you have registered, you will receive an automatic confirmation email from our Eventbrite account containing further information for the webinar. The webinar will be held via Zoom. We will send you a link to join the webinar 2 hours prior and another reminder 15 minutes prior to the webinar so please check your email inbox. You will need a reliable internet connection to join the webinar.

If other members of the same household would like to watch the webinar on a different device than you, they will need to get their own ticket.

How do I interact in the webinar? Can I ask questions?

Attendees can type questions into the Q&A box and a chat box once they have joined the webinar. There might also be an option to raise your hand if you have a question. Attendees will be able to hear the presenter and view their screen share.

Note: In a view-only webinar, your microphone and camera will be turned off by default and you won't have control over this setting. However, your microphone can be unmuted by a host (not by yourself) to give permission to speak. In an interactive workshop, you will be able to control the settings of your microphone and camera yourself, i.e. mute/unmute your microphone and turn on/off your camera.

If I can’t attend the webinar can I still view the session?

That depends. We may record some webinars and make them available to view after the session but not all webinars will be recorded.

Is there a waitlist if the webinar is booked out?

Yes! If a webinar is booked out, there is a waitlist. You can join the waitlist by registering on the event page. Attendees are encouraged to cancel if they cannot attend and often spaces will become available.

Help! The webinar is happening now and I don’t know what to do!?

Don’t panic. You can join the webinar by clicking on the URL emailed to you via the email address used to register for your webinar ticket on Eventbrite. This URL will take you to the Zoom website where it will prompt you to save or open the Zoom program.

Prior to the webinar

Before joining, be sure to check system requirements to avoid any connection issues: https://zoom.us/test

Note: In a view-only webinar, your microphone and camera will be turned off by default and you won't have control over this setting. However, your microphone can be unmuted by a host (not by yourself) to give permission to speak. In an interactive workshop, you will be able to control the settings of your microphone and camera yourself, i.e. mute/unmute your microphone and turn on/off your camera.

Recommended bandwidth for webinar attendees is 50-150kbps.

How do I set up and test my audio?

We recommend you connect using a headset for an optimal audio experience.

Test Computer Audio by following the steps: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Device-Audio-
Note: In a view-only webinar, your microphone and camera will be turned off by default and you won't have control over this setting.

You can also join a test meeting on the Zoom website to test your connection and audio/video (note: in view-only webinars, your microphone and camera will be turned off by default and only hosts are able to control permissions to speak).

Joining the webinar

You can join the webinar on a desktop computer, mobile device or tablet. To join the webinar, click the link that we provide in an email 2 hours (and 15 minutes) before the webinar starts and follow the prompts. If you're using the Chrome browser, select Open Zoom Meetings in the dialog box to connect through the browser, or click the link download & run Zoom to download Zoom. (Note: The prompts might be different if you're using other browsers. If you are joining on a tablet device or mobile phone, you might need to install the Zoom app. ).

If the host hasn’t started broadcasting the webinar, you’ll receive a message detailing when the webinar will start.

Connection issues

  1. If you are experiencing any issues with the webinar, first try exiting and re-entering the session.
  2. Check your network settings to ensure you are connected to the internet.
  3. If possible, try joining the webinar through a different internet browser.
  4. If the problem persists, email libraryevents@randwick.nsw.gov.au and provide any information and screenshots.

Webinar accessibility

During the live webinar, presenters will be using audio and screen share to deliver the session. Headphones are recommended to ensure you can hear the presenter’s audio clearly.

Unfortunately, we are not able to provide simultaneous closed captions in the webinar.

We have a number of library staff who present the webinars and presentation styles will vary between each presenter.

Further help

Connect through browser:

Requirements

  • Internet Explorer 10 or higher
  • Microsoft Edge 38.14393.0.0 or higher
  • Google Chrome 53.0.2785 or higher
  • Safari 10.0.602.1.50 or higher
  • Firefox 49.0 or higher

More help - https://support.zoom.us/hc/en-us/articles/214629443-Zoom-Web-Client

Connect audio:

Test Computer Audio by following the steps: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Device-Audio-

If Zoom prompts you to register when connecting to audio, click ‘Okay’.

Join a Zoom test meeting:

You can join a test meeting on the Zoom website to test your connection and audio/video: https://zoom.us/test
(note: in view-only webinars, your microphone and camera will be turned off by default and only hosts are able to control permissions to speak).

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