Customer Service Centre

30 Frances Street, Randwick NSW 2031

30 Frances Street, Randwick NSW 2031

  • Smoking is prohibited in this area
  • Alcohol prohibited
1300 722 542

To help slow the spread of the coronavirus, Council is taking a number of public health precautions including closing many of our facilities. In addition, many Council events and activities are cancelled. Please visit our COVID-19 page to see what is impacted and for more details about how coronavirus is impacting Randwick City.

The Administration Building is in Frances Street, Randwick and where approximately 300 (of 800) Council staff work. The Customer Service Centre is located on the Ground Floor of the Administration Building – it is the one-stop-shop open from 8.30am to 5pm Monday to Friday (excluding Public Holidays) for all of Council’s services, including change of address, community information, parking permits, Development Application lodgement, tree preservation and more. The Administration Building provides face-to-face service to residents and ratepayers.

Contacting Council's Customer Service Centre

Council's Call Centre can be contacted from 8.30am to 5pm, Monday to Friday (excluding public holidays) on 1300 722 542 or 9093 6000.

You can email us at or by using this form.

For more information go to the Customer Service Centre page or Contact Us page

After hours

For urgent matters outside of business hours call the after hours telephone service on 1300 722 542.

For emergencies, please call 000.

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