Free showerhead replacements and leak repairs until 31 December 2020

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Sustainability & Environment
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Do you have an inefficient showerhead or a leaking tap or toilet? Are your hot water showers driving up your water and energy bills?  

Randwick Council is supporting Sydney Water's WaterFix® Residential program, which is offering free 4-star showerhead replacements and free minor leak repairs until 31 December 2020.

By replacing a 3-star rated showerhead with a 4-star rated showerhead, the average home could save up to $300 per year in combined energy and water bills, and up to 30,000 litres per year in water use4. These high savings are because hot water heaters are commonly the largest source of energy use in the home. By installing an efficient showerhead, you significantly reduce your hot water demand, which also reduces your energy use.

Through the WaterFix® program, you can access the following special prices until 31 December 2020:

You can select your preferred model of taps, showerheads and toilets by visiting the WaterFix® Residential website.

How do you book a WaterFix® appointment and what does it include?

To book, visit the WaterFix® Residential website or call WaterFix® on 1800 807 475.

Once you book a WaterFix® appointment, a licenced plumber will check your home for leaking taps and fittings, tell you about any repair work needed and suggest water efficient devices, and do any repair work you agree to.

Who is eligible for WaterFix®?

If you own any residential property connected to a Sydney Water water main, you’re eligible for WaterFix®! This includes strata units, villas and townhouses.

Sydney Water also offers WaterFix® Strata for apartment buildings looking to reduce water consumption, and WaterFix® Concealed Leaks which helps identify leaks that are hard to find.

How is Randwick Council supporting the WaterFix® program?

The WaterFix® program subsidises many water saving products and services, some of which still incur a small fee (such as for toilet and basin tap replacements). Randwick Council is providing a WaterFix® rebate of $100 for any WaterFix® purchase as part of our Sustainability Rebates3.

How do you pay for WaterFix®?

If there is a fee for your chosen WaterFix® service, the charge will simply be added to your Sydney Water bill.

WaterFix® Rebate


Randwick Council is providing a rebate of $100 for WaterFix® installations and repairs in houses and units1 in the Randwick Local Government Area.

WaterFix® is an initiative of Sydney Water to provide subsidised replacements of inefficient taps, showerheads, toilets and leak repairs. Visit WaterFix® or call 1800 807 475 to make an appointment.

To be eligible for the WaterFix® rebate, taps and showerhead replacements must have a minimum WELS 4-star ratings and toilets must have a minimum WELS 3-star rating. Quotes are not required for WaterFix® in the Eligibility Form. To apply for the WaterFix® rebate, complete the Eligibility Form and then visit WaterFix® or call 1800 807 475 to make an appointment.

What other rebates are available?

See our Sustainable Products page for more information about each rebate.

Who can apply for Sustainability Rebates?

Houses, units1 and businesses 2 located within the Randwick local government area are eligible to apply for Sustainability Rebates.

What is the maximum Sustainability Rebate?

Properties in Randwick can receive up to the following rebate amounts each financial year:

What is the application process?

The Sustainability Rebates application process involves four key steps:

  1. Submit an Eligibility Form
    Ensure that your sustainable product matches the eligibility criteria (see Sustainable Products) and that a quote is  attached which is dated after 11 November 2020.
  2. Purchase your Sustainable Product
    If your Eligibility Form is approved by Council, you can then purchase your sustainable product.
  3. Submit a Proof of Purchase Form
    Once your sustainable product has been purchased, submit the Proof of Purchase form and attach: a post- installation photo (if applicable) and a copy of the invoice from your sustainable product provider.
  4. Receive your Sustainability Rebate
    If your Proof of Purchase form is approved by Council, you will receive your Sustainability Rebate via electronic bank transfer.

Visit our Application Process page for more information. Quotes must be attached to Eligibility Forms (excludes WaterFix®). Council recommends requesting minimum two quotes.

Apply Now

Ready to apply for you Sustainability Rebate? Click the button below to begin.

Submit an Eligibility Form Button

Free Energy Consultations

Need some extra advice about solar or energy saving? The Australian Energy Foundation are offering free 20-minute energy consultations to Randwick City Council residents via phone, to help you with energy advice on a wide range of topics, including solar, insulation, hot water systems and more. To book your free consultation, click the button below or call the AEF on 1300 236 855.

Book an Energy Consultation Button

Further Information

If you have an enquiry about Sustainability Rebates, click the 'Request a Callback' button below and a Council Sustainability officer will call you back at your preferred time.

Request a Callback Button

See our Community Sustainable Guidelines for a full copy of terms and conditions.

For other program enquiries please email

1 Units refers to all types of multi-unit dwellings such as apartments and townhouses.

2 Applies to businesses which use less than 275 kilowatt-hours (kWh) of electricity per day only.

3 The WaterFix® rebate is $100 or equal to the cost of the WaterFix® purchase if this is less than $100. 


Visit Community Sustainable for a full copy of terms and conditions.

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