Customer service

Council's Customer Service Centre

Randwick City Council's Customer Service Centre is located in the Administration Building at 30 Frances Street, Randwick. It is a one-stop-shop for all Randwick City Council services and is open from 8.30am to 5pm Monday to Friday (excluding Public Holidays).

Find information and transact your business

Our friendly Customer Service team is trained to answer and resolve your enquiries.

Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:

  • Access to Information requests
  • Change of name and address requests
  • Community information
  • Complying development certificates
  • Companion animal registration
  • Construction Certificates
  • Council agendas, business papers and minutes
  • Development Application lodgement
  • Justice of the Peace
  • Parking permits
  • Payments
  • Rates enquiries
  • Tree preservation
  • Various applications and approvals
  • Waste services

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card. Visa, MasterCard and AMEX are accepted.

Council's first priority is its customers. Our Customer Service Charter PDF, 91 KB sets out Council's aims in responding to its customers.

We are striving to deliver even better service, and encourage your feedback, concern, request for service or compliment.

Council has a Complaints Management Policy & Procedure PDF, 290.41 KB

Customer Compliments & Complaints Brochure PDF, 237.43 KB

Justice of the Peace

Please call us first on 1300 722 542 or (02) 9093 6000 to find out if a Justice of the Peace is available at the Administration Building.

This service is generally available Monday to Friday between 8.30am to 12pm only.

An appointment is necessary if 10 or more pages require signature, otherwise it’s not required.

Administration Building
30 Frances Street

No bookings are required for Lionel Bowen Library & Community Centre and Margaret Martin Library.

Lionel Bowen Library & Community Centre
Sunday 1pm - 2.45pm
669-673 Anzac Parade

Margaret Martin Library
Monday   10am - 1.45pm
Thursday 10am - 1.45pm
Saturday  10am - 11.45am
Level 1, Royal Randwick Shopping Centre
73 Belmore Road, Randwick

Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.

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