A sense of community
Places for people
Looking after our environment
Customer Service Centre

The Customer Service Centre in the Administration Centre, 30 Frances Street, Randwick is the one-stop-shop for all of the Council's services.

Our Customer Service Officers are trained to answer and resolve your enquiries.

Customer Service staff will assist you to find information and transact your business in a wide range of services, such as:

  • Change of address
  • Community information
  • Complying development certificates 
  • Companion animal registration
  • Construction Certificates
  • Council agendas and minutes
  • Development Application lodgement
  • File access and retrieval
  • Justice of the Peace
  • Parking permits
  • Payments
  • Rates payments and enquiries
  • Tree preservation
  • Various applications and approvals
  • Waste services

All payments can be made at the Customer Service Centre using cash, cheque, EFTPOS and credit card.  Visa, Mastercard and AMEX are accepted.  A 1% credit card service fee applies to all credit card transactions at the time of payment.

Council's first priority is its customers. Our Customer Service Charter (pdf 96 kb) sets out Council's aims in responding to its customers.

We are striving to deliver even better service, and encourage your feedback, concern, request for service, or compliment.

Council has a Complaints Management Policy & Procedure (pdf 230kb)

Customer Compliments & Complaints Brochure (pdf 177kb)

Justice of the Peace

If you require this service please call the Council to book an appointment for guaranteed service at the Administration Building.

Administration Building
30 Frances Street
1300 722 542
From Friday, 1 November.

No bookings are required for Margaret Martin Library.

Margaret Martin Library
Monday & Thursday 10am-2pm, Saturday 10am-12pm
Level 1, Royal Randwick Shopping Centre
73 Belmore Road
9399 6966

Alternatively, a complete list of Justice of the Peace officers is available in your local area can be obtained from the Lawlink NSW website.